Returns Policy
Last updated: January 2026
1. Our Commitment
At OmKneeHealth, we are committed to your complete satisfaction. We understand that purchasing supplements online requires trust, which is why we offer a straightforward returns policy. If you’re not entirely happy with your purchase, we’re here to help.
This policy applies to all products purchased directly through our website (www.omkneehealth.com). Products purchased through third-party retailers are subject to their respective returns policies.
2. 30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all first-time purchases. If you’re not satisfied with your product for any reason, you may return it within 30 days of receipt for a full refund of the product price.
The 30-day period begins from the date you receive your order, not the date of purchase.
Guarantee Conditions:
- Applies to first-time purchases only
- Limited to one product per customer
- Product may be opened and partially used
- Original proof of purchase required
- Return shipping costs are the customer’s responsibility
3. Eligible Returns
We accept returns for the following reasons:
- Damaged or defective products: Items that arrive damaged, faulty, or not as described
- Incorrect orders: If you receive the wrong product or quantity
- Dissatisfaction: If the product does not meet your expectations (within the 30-day guarantee period)
- Change of mind: Unopened products in their original sealed packaging
4. Items Not Eligible for Return
For health and safety reasons, we cannot accept returns for:
- Products past their expiry date
- Items that have been tampered with or had their safety seal broken (unless for satisfaction guarantee claims)
- Products not purchased directly from our website
- Items returned more than 30 days after receipt
- Second or subsequent orders (satisfaction guarantee applies to first purchase only)
- Products that have been stored incorrectly (e.g., exposed to extreme temperatures)
5. How to Return a Product
To initiate a return, please follow these steps:
- Contact us: Email us at hello@omkneehealth.com with your order number and reason for return. We aim to respond within 1-2 business days.
- Receive authorisation: We’ll provide you with a Returns Authorisation Number (RAN) and return address. Returns without a RAN may not be processed.
- Package your return: Securely package the product in its original packaging if possible. Include your RAN and proof of purchase.
- Ship your return: Send the package to the address provided. We recommend using a tracked delivery service for your protection.
- Confirmation: Once we receive and inspect your return, we’ll email you to confirm receipt and process your refund.
6. Refunds
Once your return is received and inspected, we’ll send you an email to notify you of the approval or rejection of your refund.
Refund Processing:
- Approved refunds will be processed within 5-7 business days
- Refunds will be credited to your original payment method
- Bank processing times may vary; please allow up to 10 additional business days for the refund to appear in your account
- For credit card payments, the refund may appear on your next billing statement
- What We Refund:
- Product price: Full refund of the product cost
- Original shipping: Refunded only for damaged, defective, or incorrect orders
- Return shipping: Covered by OmKneeHealth only for damaged, defective, or incorrect orders
7. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at hello@omkneehealth.com. We take quality seriously and will resolve the issue promptly.
Please include:
- Your order number
- Clear photographs of the damaged product and packaging
- A description of the issue
- For damaged or defective items, we will either replace the product at no additional cost or provide a full refund including shipping costs.
8. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
This ensures you receive your new product as quickly as possible without waiting for the return to be processed.
9. Subscription Orders
If you have an active subscription, you may cancel at any time before your next scheduled delivery. Cancellations must be made at least 5 business days before your next billing date to prevent the next shipment.
To cancel your subscription:
- Log into your account and manage your subscription settings, or
- Email us at hello@omkneehealth.com with your request
- Returns for subscription orders follow the same policy as one-time purchases, with the 30-day satisfaction guarantee applying to your first subscription shipment only.
10. International Returns
For orders shipped outside the United Kingdom, the same return policy applies. However, please note:
- Return shipping costs are the customer’s responsibility
- Any customs duties or taxes paid on the original order are non-refundable
- We recommend using a tracked international shipping service
- Please allow additional time for international returns to reach us
11. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
Check your bank account or credit card statement again
Contact your bank or credit card company, as processing times vary
If you’ve done the above and still haven’t received your refund, please contact us at hello@omkneehealth.com
12. Contact Us
If you have any questions about our Returns Policy, please don’t hesitate to contact us:
Email: hello@omkneehealth.com
Response time: Within 1-2 business days
We’re here to help and will do our best to ensure your satisfaction with every purchase.
Changes to This Policy
We reserve the right to modify this Returns Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that order.