1. Introduction
Welcome to OmKneeHealth. These Terms and Conditions (“Terms”) govern your use of our website at www.omkneehealth.com (“Website”) and the purchase of products from us. By accessing our Website or purchasing our products, you agree to be bound by these Terms.
Please read these Terms carefully before using our Website or making a purchase. If you do not agree with any part of these Terms, you must not use our Website or purchase our products.
2. About Us
OmKneeHealth is a trading name. We are a UK-based company specialising in evidence-informed knee health support products and educational resources.
Contact Information
Email: hello@omkneehealth.com
3. Use of Our Website
By using our Website, you agree to:
- Use the Website only for lawful purposes and in accordance with these Terms
- Not use the Website in any way that could damage, disable, or impair the Website
- Not attempt to gain unauthorised access to any part of the Website or its systems
- Not use the Website to transmit any harmful, offensive, or illegal content
- Provide accurate and complete information when creating an account or making a purchase
- We reserve the right to restrict or terminate your access to the Website at any time if we believe you have breached these Terms.
4. Product Disclaimer – Food Supplements
Important Notice
Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. They should not be used as a substitute for a varied and balanced diet or a healthy lifestyle.
Please note the following:
- Our products are classified as food supplements under UK and EU regulations
- Health claims made are limited to those authorised by the European Food Safety Authority (EFSA) and permitted under UK law
- Results may vary between individuals and are not guaranteed
- Do not exceed the stated recommended daily dose
- Keep out of reach of children
- Store in a cool, dry place away from direct sunlight
5. Medical Disclaimer
The information provided on our Website, including our knee health assessments and educational content, is for general informational and educational purposes only. It is not intended to be and should not be construed as medical advice.
Always consult a qualified healthcare professional before starting any supplement, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition
Our knee assessments are educational tools and do not constitute medical diagnosis or treatment recommendations
Do not disregard professional medical advice or delay seeking it based on information from our Website
If you experience any adverse reactions, discontinue use and seek medical attention immediately
6. Products and Orders
6.1 Product Information
We make every effort to ensure that product descriptions, images, and prices on our Website are accurate. However, we do not warrant that product descriptions or other content is error-free. If a product is not as described, your sole remedy is to return it in accordance with our returns policy.
6.2 Placing an Order
When you place an order through our Website, you are making an offer to purchase products. We reserve the right to accept or decline your order. A contract is formed only when we dispatch your order and send you a dispatch confirmation.
6.3 Pricing and Payment
All prices are in British Pounds (GBP) and include VAT where applicable
We reserve the right to change prices at any time without notice
Payment must be made at the time of ordering
We accept major credit/debit cards and other payment methods as displayed at checkout
6.4 Delivery
We aim to dispatch orders within 1-2 business days. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control. Free UK delivery is available on orders over £30.
7. Subscription Orders
If you choose to subscribe to regular deliveries:
- Your payment method will be charged automatically at the frequency you select
- You can cancel, pause, or modify your subscription at any time before the next billing date
- Subscription discounts apply only while your subscription is active
- We will notify you before any price changes to your subscription
- Cancellation requests must be made at least 48 hours before your next scheduled delivery
8. Returns and Refunds
8.1 Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., email to hello@omkneehealth.com).
8.2 Returns Conditions
Products must be returned unopened and in their original packaging
Opened products cannot be returned for hygiene and safety reasons, unless defective
You are responsible for the cost of returning the goods
Refunds will be processed within 14 days of receiving the returned goods
8.3 Defective Products
If you receive a defective product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including return postage costs.
9. Intellectual Property
All content on our Website, including but not limited to text, graphics, logos, images, audio, video, software, and the compilation thereof, is the property of OmKneeHealth or its content suppliers and is protected by UK and international copyright laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our Website without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law:
Our Website and products are provided “as is” without warranties of any kind, either express or implied
We do not guarantee that our Website will be uninterrupted, secure, or error-free
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website or products
Our total liability for any claim arising from or relating to these Terms shall not exceed the amount you paid for the relevant product
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
11. Indemnification
You agree to indemnify and hold harmless OmKneeHealth, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from your use of our Website, breach of these Terms, or violation of any rights of a third party.
12. Third-Party Links
Our Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over and are not responsible for the content, privacy policies, or practices of any third-party websites. Your use of third-party websites is at your own risk.
13. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, government actions, pandemic, strikes, or supply chain disruptions.
14. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our Website with an updated “Last updated” date. Your continued use of our Website after any changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.
17. Contact Us
If you have any questions about these Terms, please contact us:
OmKneeHealth
Email: hello@omkneehealth.com